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Computer technology has drastically changed our lifestyle and working environment. Veterinary hospitals are no exception.
Computerized medicine may not be for everyone, but for practitioners who recognize the efficiencies of a computerized practice, e-Friends' "Paperless Solution" has pioneered the concept of comprehensive computerized Medical Records, complete with image capture capabilities, which in turn, drive the invoicing and other management tasks expected from other software.
Whether your goal is paperless or paper reduction, e-Friends will meet or exceed your goals for ease of use, convenience and efficiency. Exam-room computers can increase productivity, improve medical records, and encourage follow-up care.
e-Friends delivers a complete veterinary management system including appointment scheduling, invoicing, marketing projects and general practice management. We provide veterinarians with medical and business solutions.
There are a lot of veterinary software choices available, make yours e-Friends.
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 It shouldn't only be veterinary software, but your total information management system. |
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| The importance of DBMS (DataBase Management Systems) cannot be over stressed. All of your hospital's records are recorded and stored on your DBMS.
This is the "back-end" software that all of your information depends on and it also functions as the most important influence to your software's performance. Ask your software company what DBMS they use.
Some companies use customized DBMS, which they create themselves. Most of these systems work well, but unless the company is specialized in database management systems production, stability is a critical concern.
By using Microsoft SQL Server 2000TM with e-Friends, you have the most stable DBMS on the market for your hospital's records. This is why recognized companies such as Microsoft®, Oracle®, etc have developed DBMS essential for their competitive edge.
e-Friends has adopted Microsoft SQL Server 2000TM as a DBMS. MS SQL Server is recognized world wide as a stable commercial product. SQL Server is widely used for all small business solutions, in all business environments.
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| In addition, e-Friends has earned the privilege of embedded MS SQL Server 2000 into all of our programs as a unified solution to all of your network needs. UBCare Corporation, developer of this program, has a "Microsoft Independent Software Vendor Royalty License and Distribution Agreement" with Microsoft Corporation. This allows us to use the 'Microsoft BackOffice Logo'. This means, e-Friends is fully compatible with all Microsoft small business products. |
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| Windows based? |
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Most veterinary practice management software programs are turning to Windows based operating systems. However, controversy exists regarding what is truley "Windows based". If software isn't designed to use all of the properties Windows has to offer, there is some question as to whether it is really a Windows based software system.
e-Friends is designed from the ground up to be 100% Windows based. User interface and keystroke operations follow all standard Windows operations you are accustomed to. e-Friends is totally compatible with all Windows operating systems, from Windows 98 and NT, Windows 2000 Server, Window 2000 Professional, Windows ME, Windows XP, and Windows Vista. e-Friends recommends Windows XP for the best possible experience. |
| Easy to learn, easy to use... |
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A recent AAHA survey revealed that "ease of use" and "Windows based" are top priorities when choosing software systems.
e-Friends' Windows environment provides an extremely user friendly interface with intuitive screen displays making e-Friends simple to operate. Work-flow (Exress) maps in the program follow the logical sequence of events that occur in a typical practice allowing for easy learning by doctors and staff.
Consistent screen design and button operations help accustom the user to the program almost instantly. e-Friends' built-in electronic tutorials backed by remote training help doctors and staff become familiar with the multitude of time-saving functions within e-Friends. On-site training can also be arranged. Here is what one of our e-Friends' customers had to say:
"Due to a scheduling error, our hospital was without a receptionist for a morning. In spite of having no experience with e-Friend's Reception module, within 10 minutes, I was able to figure out the basic functions of appointment scheduling, check-in, invoicing, payment and check-outs just in time to handle the flurry of clients when we opened our doors. Once I understood the first one, the rest were a piece of cake thanks to consistency and similarity of operation "
-Jinny Benesh, Hospital Manager, Chandler, AZ
Experience a genuine Windows environment and find out how easy it is to learn and use e-Friends for DVM's. |
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| Other AAHA survey findings regarding software selection reflected the importance of search/sort and invoicing functions. e-Friends features a search and sort by client name (last, first), ID number or phone number and pet by name, ID number, rabies ID or microchip ID. Most description and search fields utilize a "quick search" feature that narrows your search as names or descriptions are typed in. e-Friends offers flexible invoicing options. For example, with proper authority, mistakes can be corrected on invoices (a feature not available in some programs). |
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| Customer Support? Hear what our customers have to say... |
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"After waiting two years for my software company to fix our program and getting nothing but promises, I started looking for alternatives. I then did what I had vowed I would not do again. I bought software from a new, small company, e-Friends.
What a difference!
When we installed our previous software the data conversion from our old system was pitifully inadequate. I got excuses and "oh well we did the best we could". When e-Friends did our data conversion, they told us they were disappointed with the results and did it over again.
Their support is nothing short of fantastic and the program is a giant leap beyond the big selling software programs I looked at. The scope of what we can do with e-Friends is exciting our entire staff. FINALLY - A program for Veterinarians designed and supported by a practicing Veterinarian. It is reassuring to know that if there is a problem with my software the people on the other end of the phone line know what my staff and I are going through!"
- John A. Benson,DVM, Bangor, Maine
Initial development of e-Friends began in 1998 with practicing veterinarians in Arizona, California and Florida participating as developmental sites to bring innovative software design, focusing on computerized Medical Records, to the veterinary profession.
Even today, the program and all updates and upgrades are vigorously tested and carefully scrutinized in beta site locations in order to meet e-Friends' high standards for performance and ease of use in busy practice environments. Our support team includes a practicing veterinarian and hospital staff who use e-Friends on a daily basis.
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| Say "Good Bye" to missed charges... |
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In the past, communications between the front and back office could become confusing and hectic, resulting in misplaced records and missed charges. Filing and storage of paper records posed additional challenges. Advantages of a "paperless" practice include: access to medical records from any workstation, access to client and patient files from any workstation and access to appointment scheduler from any workstation.
The result? No misplaced records, NO missed charges and no missed appointments. And, because e-Friend's computerized Medical Record (complete with diagnostic photos and images) is complete when clients checkout, practices see more patients and provide better medical care.
Practices using e-Friends have realized an increase in average sales per day by 20.8%, an increase in the average number of appointments per day by 26.1% and an increase in the average number new clients per day by 18.1% over a twelve-month period.
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